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Hem Gems Privacy Policy

Effective on May 5, 2010

Hem Gems, the provider of this site (referred to as “us” or “we”), is committed to protecting your privacy online. This Privacy Policy (“Policy”) describes how Hem Gems collects and uses the personal information and other information you provide on our Web site: www.gethemgems.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. You acknowledge that this Policy is part of our site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. Your continued use of this site constitutes your consent to be bound by these terms.

Information that we Collect from you

Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. We may collect personal information from you when you engage in certain activities on this site, such as ordering a product or service, submitting content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback and we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities and you may opt-out at any time by contacting us. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. In addition to fulfilling your order, we may use personal information to contact you with administrative notices, to resolve disputes, troubleshoot problems and assess the needs of your business to determine suitable products, send you newsletters, and enforce our agreements with you, including our site Terms of Use and this Privacy Policy.

Choice / Opt-Out

You may choose to discontinue receiving our marketing communications by following the unsubscribe link located within our e-mails or by contact us at: customerservice@hemgems.com.

Information Obtained about Third Parties

If you provide us with information about others, or if others give us your information, we will only use the information for the specific purpose for which it was provided.

Information Sharing

We do not sell, trade, or rent your personal information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We, and our service partners, use your personal information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. These companies are authorized to use your personal information only as necessary to provide these services to you.

We may also disclose your personal information

    * As required by law such as to comply with a subpoena, or similar legal process;
   * When we believe, good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
    * If Hem Gems is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; or
   * To any other third party with your prior consent to do so.

Cookies and Other Tracking Technologies

We may store cookies on your computer in order to facilitate and customize your use of our site as well as keep track of your profile information. Cookies are also used to collect general usage information that does not include your personal information. We currently track geographical and usage data about our users through Google Analytics so we can determine how to improve our products and site and provide the most effective support.

Web Beacons

We may use Web beacons along with cookies to compile aggregate statistical information about our users in order to gauge the effectiveness of our customer communications and marketing campaigns.


The security of your personal information is of utmost importance to us. At our site you can be assured that your personal information is secure, consistent with current industry standards, both during transmission and once we receive it. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents, and distribution institutions. While we strive to protect your personal information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. If you have any questions about security on our Web site, you may contact us at: customerservice@hemgems.com.

Additional Policy Information

You should be aware that when personal information is voluntarily disclosed (i.e. your name, e-mail address, etc.) in the discussion forums or other public areas on this site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Please be responsible in maintaining the secrecy of your sensitive personal information. We do not knowingly collect, use or disclose personal information about site visitors that are under 18 years of age.

Correcting and Updating Your Personal Information

To review and update your personal information and to ensure it is accurate, contact us at: customerservice@hemgems.com

Notification of Privacy Policy Changes

You acknowledge and agree that it is your responsibility to maintain a valid e-mail address as a registered user, review this site and this Policy periodically and to be aware of any modifications. If we make any material changes we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

Contact Information

If you have any questions about this Policy, the practices of this site, or your dealings with this site, please contact us by sending an e-mail to: customerservice@hemgems.com
You may also contact us by mail at:
Attention Hem Gems Privacy Officer
3127 Newton St
Denver, CO